Privacy Policy

1. Introduction

LJO Contracting Services Ltd ("we", "our" or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or engage our services.

We are committed to processing personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

By using our website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed.

2. About Us

LJO Contracting Services Ltd is the data controller responsible for the personal information collected through this website.

Company Name

LJO Contracting Services Ltd

Company Registration Number

15398587

Registered Office

39 Kirklees Road, Southport, England, PR8 4RB

Telephone

01704 607650

Email

info@ljocontractingservices.co.uk

3. Information We Collect

We may collect personal information that you voluntarily provide, including:

• full name
• email address
• telephone number
• property or site address
• details of your enquiry
• information submitted through quotation requests
• any additional information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• browser type and version
• operating system
• pages visited
• time spent on the website
• referring website
• device information
• general website usage statistics

4. How We Use Your Information

We use your personal information to:

• respond to enquiries
• prepare quotations
• arrange site visits
• provide our services
• communicate throughout your project
• maintain customer records
• comply with legal and regulatory obligations
• improve our website and customer experience
• protect our business against fraud or misuse

We will only process your personal information where we have a lawful basis for doing so.

5. Our Lawful Basis for Processing

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

• your consent
• performance of a contract
• taking steps prior to entering into a contract
• compliance with legal obligations
• our legitimate business interests, provided these do not override your rights and freedoms

6. Who We Share Your Information With

We do not sell or rent your personal information.

Where necessary, we may share information with trusted third parties including:

• approved subcontractors working on your behalf
• professional advisers
• accountants
• insurers
• legal advisers
• IT support providers
• website hosting providers
• software providers
• government or regulatory authorities where required by law

All third parties are expected to process your information securely and only for legitimate business purposes.

7. How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

• unsuccessful quotation enquiries – up to 12 months
• customer records – normally up to seven years following completion of works
• accounting and financial records – as required by HMRC
• website analytics – in accordance with our analytics provider's retention settings

Where information is no longer required, it will be securely deleted or anonymised.

8. Website Cookies

Our website uses cookies to improve functionality, enhance your browsing experience and help us understand how visitors use our website.

Full details of the cookies used on this website are provided within our Cookie Policy.

9. Website Analytics

We may use website analytics tools to understand:

• website performance
• visitor numbers
• popular pages
• navigation patterns
• general user behaviour

Where required, analytics cookies will only be used with your consent.

10. Keeping Your Information Secure

We take appropriate technical and organisational measures to safeguard personal information against:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure
• destruction

Whilst we take reasonable steps to protect information, no online transmission or storage system can ever be guaranteed to be completely secure.

11. Your Rights

Under UK data protection legislation, you have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your personal information where applicable
• request restriction of processing
• object to processing based upon legitimate interests
• request transfer of your personal information where applicable
• withdraw consent where processing relies upon consent

We will respond to requests within the timescales required by law.

12. Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their own privacy policies before providing personal information.

13. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

14. Contacting Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

LJO Contracting Services Ltd
39 Kirklees Road
Southport
England
PR8 4RB
Telephone: 01704 607650
Email: info@ljocontractingservices.co.uk

15. Complaints

If you are dissatisfied with how we have handled your personal information, we encourage you to contact us first so that we have the opportunity to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.

The latest version will always be published on our website and will take effect from the date of publication.